Our Commitment to Confidentiality
At Vialex Luxury, a division of Vialex Universal, discretion is not merely a policy—it is the foundation of our service. We understand that our clients entrust us with their preferences, their desires, and their identity. This Privacy Protocol outlines the rigorous standards we maintain to protect that trust.
Information We Collect
To provide our global sourcing concierge services, we may collect:
- Contact Information: Name, phone number, email address, and WhatsApp contact details
- Preference Profile: Brand preferences, size specifications, wishlist items, and purchase history
- Communication Records: Records of your inquiries and our sourcing conversations
- Transaction Details: Payment confirmations and delivery information (we do not store complete payment credentials)
How We Use Your Information
- Sourcing Execution: To locate and secure the specific items you request
- Communication: To provide updates on availability, pricing, and delivery
- Service Improvement: To understand your preferences and refine our sourcing network
- Legal Compliance: To maintain records as required by applicable laws
Data Protection Measures
Vialex Luxury employs industry-standard safeguards:
- All client communications are treated as strictly confidential
- Client information is accessible only to authorized personnel on a need-to-know basis
- We do not sell, rent, or trade client information to third parties
- Payment transactions are processed through secure, encrypted channels
Information Sharing
We share client information only in these limited circumstances:
- With Your Direction: To source items from specific sellers or markets you've approved
- Service Providers: Trusted partners who assist in delivery and logistics (bound by confidentiality)
- Legal Requirements: When required by law or to protect our legal rights
Your Rights
As our client, you retain control over your information:
- Request access to the information we maintain
- Request correction of inaccurate information
- Request deletion of information, subject to legal retention requirements
- Opt out of non-service communications
WhatsApp Communications
Our primary channel of communication is WhatsApp, which employs end-to-end encryption. However, clients should be aware that:
- WhatsApp is a third-party platform subject to its own privacy policy
- We recommend using appropriate device security measures
- For highly sensitive information, we can arrange alternative communication channels upon request
Updates to This Protocol
This Privacy Protocol may be updated periodically. The "Last Updated" date at the top of this page reflects the most recent revisions. Continued use of our services constitutes acceptance of any updates.
Contact Our Privacy Officer
For questions about this protocol or to exercise your privacy rights, contact us at:
Email: privacy@vialexluxury.com
WhatsApp: +7 950 491 0047
Parent Company: Vialex Universal